The Intellectual Property Code provides a dedicated procedure for the resolution of disputes:
- relating to the conditions, effects and termination of the authorisation to manage rights, as well as the management of those rights;
- addressed to them by:
- their members;
- other organisations for which they manage rights under a representation agreement;
- rights holders who are not members of said organisations but who have a direct legal relationship with them by law or by way of assignment, licence or any other contractual agreement.
DVP is committed to responding as quickly and thoroughly as possible to any disputes that may arise and to handling each one to the best of its ability. To this end, it has established a dedicated dispute resolution procedure.
The following FAQ section is designed to help you better understand this procedure.
All disputes must be sent to DVP, which will forward them to the Board of Directors:
- either by email to the following address: admissions@dvpresse.fr
- or by post to: Société des Droits Voisins de la Presse, 2 rue du Général Lanrezac, 92200 Neuilly sur Seine, France.
To ensure that DVP can process a dispute as quickly as possible, the claim must contain all the information necessary for DVP to process it: processing lead times by DVP will depend on how much information is provided about the subject of the dispute.
You should therefore provide the following information in particular:
- your personal details (your surname and first names and, where applicable, the name of the agency or press publisher, your address or the address of the registered office);
- the subject of your request in detail. For example, in the case of a complaint: the period, publication, online public communication platform concerned;
- the publication(s) concerned;
- the date of any previous relevant correspondence sent to DVP.
Upon receipt of your dispute claim, DVP will acknowledge receipt and assign a registration number to the case.
If the claim is sufficiently detailed, the case is immediately forwarded to the relevant DVP department based on its subject matter (if it is not, DVP may contact you for further information).
The registration number ensures the dispute can be tracked effectively. This number must be noted and referenced in any subsequent correspondence with DVP departments.
DVP is committed to responding within two months, unless there are legitimate reasons for delay.
Your dispute claim may be incomplete and require additional information, in which case the two-month deadline will no longer apply.
Furthermore, the response to your dispute may depend on information that is not available to DVP but to a user or another management organisation, which DVP must then consult: this may extend processing times.
You can take the matter to the competent court.
This appeal procedure is provided for in Article L.328-1 of the Intellectual Property Code.
